Use the app when possible
In-app support is the fastest and safest route for paid rentals, blocked listings, account questions, safety reports, privacy requests, and identity checks.
Support
Contact CILENDO safely.
Logged-in app users should create a support case in the app so we can review the right account, item, payment, and safety context. This public route is available for account access issues, rights-holder concerns, privacy/data requests, and people who cannot reach the app. CILENDO Release 1 is UK-only and for adults aged 18+.
How we route support
Structured cases, not raw inbox chaos.
Requests are categorized and routed into CILENDO's admin support queue with priority, SLA, evidence, and audit context.
Urgent safety
If anyone is in immediate danger, contact local emergency services first. CILENDO can preserve evidence and restrict accounts, but it is not an emergency service.
Public route controls
Public forms are backend rate-limited and can use an anti-spam check when configured. We do not publish a raw support email on this site.