Rights-holder route

Report counterfeit, IP, or ownership concerns.

Use this route if a CILENDO listing may be counterfeit, infringe copyright or trademarks, misuse protected material, or involve goods you believe are stolen or not authorized for rental. CILENDO Release 1 is UK-only and for adults aged 18+.

What happens next

Review, restrict, preserve.

CILENDO may hide or block the listing, request more evidence, restrict the account, or preserve records where required. This is not an insurance, escrow, custody, replacement, or compensation route.

Submit a takedown or counterfeit concern

Contact email Claim type Short summary Listing or item reference Rights holder or brand Your relationship to the rights holder What happened? Supporting evidence I confirm this complaint is accurate to the best of my knowledge and that I am authorised to submit it, or I am making a good-faith counterfeit/ownership report.

Do not submit passwords, payment card numbers, or unnecessary identity documents. CILENDO may share relevant details with the affected account holder if needed to assess the complaint.